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Megs Bell started using a Fibit Flex this class , along with her whole menage . The machine worked well for about four month , but then it started to have job holding a burster . The battery would drain after less than hour , leave Bell unable to get across her workouts and daily step .
" It ’s really frustrating , " said Bell , who lives in Maryland . " My family and I , we all compete , " to get the most weekly steps , Bell said . So when she opens the Fitbit app and interpret her step count set down with each passing solar day , " it makes me really sad , " she enounce .
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Bell ’s experience is not singular . While it ’s unclear how common the trouble is , someFitbit Flexusers have posted on forums and social media site about experiencing issues with their Flex hold a charge after just a few months of use . ( The Flex bombardment generally lasts five days between boot , according to the company . )
The Flex is an old framework now , which is n’t really considered to be one of thebest Fitbitsin the mountain range , but if you chance to still own one of them here ’s what to do to address the event :
Both Bell and Hamilton said that they still experienced turn on problems even after adjudicate all of Fitbit ’s recommendations . If this is the case , Fitbit may supersede the tracker loose of charge . Hamilton say the company replaced her machine , even though it was a gift .
" I love the product ( despite the failed battery ) but would not have live on out to buy a replacement , " Hamilton evidence Live Science . " My fear of the same issue caused me not to want to make the investment funds . But I was extremely proud of with the way the support squad handled my lawsuit . "
Bell said that out of the four penis of her family , she is the only one with a charging job . Bell also contact Fitbit customer backing , and receive an email from the company saying that her Fitbit was draining remarkably fast . Bell answered questions about her case by electronic mail , and Fitbit sent her a replacement tracker . The new tracker " work out like a charm , " she tell .
