Amazon had a pretty stellarholiday season this year . Some of the multitude trying to localize up their Alexa smart speaker system Christmas morning ? Not so much . According toThe Guardian , Alexa waiter in Europe failed just as hordes of new exploiter tried to file their gadget .
The server outage reportedly hap around 10 am GMT , and a gander into theTwitterverseshows plenty of cheesed customers who were unable to play their favorite Christmas line , turn on their light , or register new devices . A smell atOutage . Report ’s Alexa mapfor Christmas Day also shows Amazon ’s practical assistant struggled in the U.K. , Germany , and Italy . There were n’t any far-flung reports in the U.S. , and Amazon ’s customer servicing Twitter has been reply to individual complaint say some services in Europe had intermittent connexion , but that the issuing have been resolved .
I ’m dismal for the trouble ! Some Echo devices in Europe had intermittent connections . These issues have now been conclude and the Alexa Service is act normally . Please let us bonk if it ’s still giving you trouble . ^BH
Photo: Alex Cranz (Gizmodo)
— Amazon Help ( @AmazonHelp)December 25 , 2018
@amazonecho Alexa is n’t happy this good morning . try the good previous turn it off , turn it on again trick but no luck . I ’ll have to talk to my family instead.#alexa#amazon#amazonecho#echonotworking.pic.twitter.com / Bm0h1xLboY
— Paul Foster ( @fozrobin)December 25 , 2018
Despite the outages , Amazonannounced todayit had a record - part vacation time of year , with the Echo Dot as one of its top vender , along with the unconstipated Echo , and surprisingly , Amazon Smart Plug . ( Amazon did not immediately react to an e-mail about the reported outage . ) While Amazon is notorious for keeping hard numbers under lock and key , it did say the number one Alexa request this yr was “ Alexa , ferment on the Christmas tree . ” Its virtual assistant also reportedly delivered eight times the number of vacation reminders as last year and set more than one million vacation timers . The Alexa app is also sit pretty atop both theiOSandAndroidapp charts today , meaning one thousand of you cut our advice that theAmazon Echo was a shite gift . It ’s okay . We do n’t take it too in person .
[ The Guardian ]
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